Other Key Components

• Group Customers. Customers can be associated with each other by utilizing LiveInsight’s customizable groups. Unlimited numbers of groups can be created with an unlimited number of associated customers allowing easy organization of multiple customers from the same organization. Grouped customers can share contact, billing, and shipping profiles, and be easily accessed from each other.
• Customer Notes. The LiveInsight customer manager’s notes system allows your customer service representatives to keep track of all activity when dealing with the customer. By utilizing this system there will always be a detailed audit trail of the dealings with the customer for support representatives and managers to look back to.
• Purchase History. Complete history of every transaction for your customers is easily accessible and can be represented in graphs or raw data.

Client Advantages

• A Happy customer is a return customer! By realizing who your customers are and what they purchase, your organization can produce productive marketing campaigns, improve support after the sale, and handle RMA’s more efficiently. The LiveInsight platform’s customer manager is designed to spread customer service across your entire organization enabling support requests to be handled by multiple representatives. Spreading this customer service load allows your organization to do more with less which in turn increases your profits.